All of Explore Mesopotamia Tours are specially designed for each customer. We just need general information about when you wish to come, how many will be in your group and what you are most interested in seeing or doing. We will then send you a proposed itinerary and work with you to revise it to meet your specific needs and desires.
By booking a tour with Explore Mesopotamia, all guests agree to the following Terms and Conditions. If you have any questions regarding these policies please Contact Us before booking a tour.
Explore Mesopotamia Terms and Conditions
A note to all passengers re COVID-19
Kurdistan has been very fortunate as there has been minimal impact by the COVID-19 pandemic. This has been almost 100% due to the swift actions taken by the Kurdish Regional Government (KRG) in protecting its citizens and guests. There were approximately 350 cases reported thus far, and most cities and towns have been declared COVID-Free. While one is too many, there were only half-dozen deaths during the pandemic ascribed all or in part to COVID -19. Even these were attributed mainly to other causes than the virus as the patients were well advanced in years and already ill. In other words, most patients died with the virus, not because of it. While there is no guarantee for the future status, the KRG does all possible to preserve the safety and security of Kurdistan and its guests. While the guidelines of our company are designed to best serve the client, please note that we will, in addition to these guidelines, incorporate any requirements imposed on travelers by the KRG, if any. These may include testing upon arrival at the airport, remote temperature checks, or the wearing of protective gear such as masks in public. However, there are no such protocols in place at this time. We will update the client of any changes.
The preferred arrival/exit site for all guests is Erbil International Airport (EIH). Explore Mesopotamia has relationships with EIH airport administrators/staff that can sometimes assist if any difficulties arise upon arrival. If requested, it is possible to enter/exit via Sulaimaniyah International Airport, but this may incur extra charges for transportation, as Explore Mesopotamia is an Erbil based company. Explore Mesopotamia takes no responsibility for guests until they have officially entered into Kurdistan. We are not responsible for, nor do we have any influence over the political situations in other countries/regions (such as Turkey, Iran, Jordan, or in South Iraq, which is controlled by Baghdad).
We do not facilitate the crossing of entry into Kurdistan by land crossings such as the Kirkuk and Mosul checkpoints, or Turkish, Syrian, or Iranian borders. We will meet passengers choosing to enter via these portals on the Kurdish side of the border/checkpoint. Passengers may opt (and some do) to enter Kurdistan through a portal other than EIH but Explore Mesopotamia will take no responsibility for difficulties that arise at these points of entry nor is it possible for us to intervene in any way to facilitate entry through these points. Passengers attempting land crossings may be delayed or denied entry due to reasons such as a current security situation or other concerns on the part of authorities – some with and someone without apparent reason. The guest may then be required to seek another point of entry or, most likely, return to a major city and book a flight to EIH. Costs associated with these delays or necessity to re-route, or any delays in the tour are not covered in the tour cost. It is especially noted that attempts to cross into Kurdistan from the Mosul checkpoint often result in delays or refusals of entry.
Visas regulations for Kurdistan (current status as of May 22, 2020)
Countries that do not require a visa: USA, UK, all EU countries: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden, Australia, New Zealand, Japan, South Korea, Canada, UAE, Kuwait, Qatar, Turkey, Iran, Norway, Switzerland, Brazil, Bulgaria, Croatia, Cyprus- Greece, Czech Republic, and Ireland. This list can change. Please contact us for the latest update.
All other countries require a visa to enter Kurdistan, which can take up to three weeks to process. The cost is relatively high ($2-300+) and varies from time-to-time. Our company does not profit from visas. A visa broker must post a bond for the applicant, and the amount covers the broker’s fee and government charges. Please request the latest information when making a booking. We only facilitate visas for those who have booked a tour with Explore Mesopotamia.
Note: The Iraqi Embassies and Consulates often do not provide accurate information regarding visas or the lack of necessity for visas to Kurdistan. Please do not rely on information from other sources apart from our company or Kurdish Representative Offices overseas.
There will be a briefing held by the Guide when the guests have arrived—usually the first evening. Subject to availability at the time, each passenger will receive a welcome kit including:
- Kurdistan Tour Guide– the only comprehensive Guide to the region
- Personal hand sanitizer (Extra hand sanitizer is available upon request)
- Two washable masks, which can be worn at the client’s discretion. Masks are not required in public in Kurdistan (at this time) but are provided purely for the comfort of the client should they wish to use one.
- New one time use socks that can be worn in religious sites that do not allow shoes
- A few postcards, which can be mailed by your Guide if you wish to send them from inside Kurdistan. However, please note that it may take a great deal of time to be delivered when posted in Kurdistan – sometimes as much as six months to a year or in a few cases - never. Sometimes, the mail is delivered swiftly, but it is a risk. If you are in a hurry or need a sure delivery, it is best to mail them outside of Kurdistan as the postal system is still “under construction”
- Several other items that may be useful during the tour
Please let your Guide know if there is anything special you would like to acquire on your journey and he/she will do his best to help. If you make purchases that you wish to ship, the only reliable shipping companies are DHL, UPS and FedEx. DHL is the most reliable but very costly. It can cost hundreds of dollars to ship a small package or even an envelope. Your Guide can assist you if you need this service.
All guests are provided with free bottled water both on the bus and in restaurants. Extra bottles can be obtained from your Guide for room use if requested. While drinking local tap water is safe in many places in Kurdistan, we recommend only drinking bottled water as bacteria differ from place to place, and unfamiliar bacteria can cause stomach issues.
Safety and security
The safety and well being of our clients is our first concern. We believe profitability is a long-term issue and that our reputation for the care of our clients brings long-term success. Our staff receives training in basic first aid and is intimate with the nearest and best medical facilities on the tour route should the need ever arise. Each guest should have medical travel insurance before arrival that would cover the cost of any significant medical expenses, including evacuation. These situations, while very rare, can be very costly and are not covered by the tour cost.
Each of our vehicles is inspected and disinfected twice daily. Cleanliness is paramount. Our staff works with hotel staff to ensure rooms are safe and clean before the arrival and during the stay of our guests. We are not in control of hotel procedures but have chosen hotels that are committed to working with us to make the guest experience the best it can be. If the guest discovers issues with the hotel, whether from a cleanliness perspective or with any of the hotel staff, we request the guest bring the matter immediately to the attention of the Guide, and we will do our utmost to correct the situation.
When groups are more than three persons, a small bus is used to transport the guests. Three or fewer passengers are transported in Land Cruiser type vehicles where seating is more confined. In all but a few of these cases, groups of three or fewer travelers are related or close companions, hence distancing is not an issue. Seating arrangements on buses will aim to give each passenger the maximum amount of room possible. Each guest will be assigned a seat for the duration of the tour. Couples or traveling companions will be seated together if they wish, and single travelers will have one place between them and the next passenger if space allows and they desire to have this space. There is no guarantee that spaces can be provided, as the tour buses are, by law, small in Kurdistan (maximum 24 passengers), as some sites and inner cities cannot be traversed with larger buses. Our standard group size is limited to 15 passengers unless the sending agency requests a larger group, in which case, the sending agency should inform the guests that seating may be more confined than is usually the case. We are not responsible for spacing in these cases but will still endeavor to do our best to make the client as comfortable as possible.
We are in constant contact with members of the government and receive regular/daily briefings on the security of the region. If for any reason, we deem a part of the itinerary to have become unsafe, we will re-route the tour or alter the itinerary accordingly. Iraq is an “Adventure Destination”, and those visiting the region should understand that while Kurdistan is considered the safest region in the Middle East, no place is 100% secure.
Please read the attached liability waiver. Upon booking a tour, clients agree to waiver terms and all terms of booking, including the cancellation policy.
Please note that some seasons are heavily booked, some as much as a year or more in advance and early booking is advisable.
* At the time of booking, a $250 deposit per passenger or full payment is required to secure the dates. Any waiver of this deposit by individual passengers or travel agencies must be obtained in writing by Explore Mesopotamia at the time of booking.
* Full payment is due 45 days before departure. Any payment not received within 30 days of departure will result in the cancellation of all reservations. There is a $100 per passenger re-booking fee – subject to availability. Please make payments on time to ensure the availability of hotels, etc.
Tour price includes:
- Best available hotels in Kurdistan. Accommodation is based on double occupancy.
- All meals inside Kurdistan at best available restaurants including bottled water and soft drinks at meals and on the bus.
- All tours including entrance fees
- Transportation including air-conditioned bus, airport transfers and professional driver (all hotel and food expenses for driver included)
- Experienced Local Guide who will take care of all logistics on the tour (all hotel and food expenses for guide included)
- Gratuities (porters, waiters, etc.), except for traditional tips to the Guide/Driver which are optional and completely at the discretion of the guest.
- Luggage transfers
- Special security where required to be determined by Explore Mesopotamia
Options at additional cost (please contact us for details):
- Single accommodation
- Experienced Tour Scholar who will accompany the tour in Kurdistan from beginning to end and lecture on all sites and other subjects as required (such as local politics and economy). All hotel and food expenses for Scholar are included.
- Special Security, if requested above that which would typically be supplied by Explore Mesopotamia.
Tour cost does not include:
Visa fees, alcoholic beverages, long distance telephone calls, laundry, room service or other personal items and air fares to and from Kurdistan and travel insurance
Apart from its Custom Tours, Explore Mesopotamia Tours is also the agent for several large Adventure Tour Companies in the USA, Europe and Australia. If you prefer to travel in a larger group on a scheduled tour we can introduce you directly to the companies we represent. Keep in mind that these companies have fixed schedules and itineraries and you will need to fit into their schedule rather than design your own. Contact us for more details on this option.
Upon booking a tour, an invoice is sent via email to the client. Prices are in US dollars, and all payments must be made in US Dollars. Payment can be made by any of the following:
We urge all guests to acquire trip cancellation insurance before departure for the tour. Failure to do so may result in significant personal loss.
Cancellation 60-31 days before departure will result in a loss of deposit.
Cancellation within 30 days before the date of the departure will result in loss of the entire tour cost.
Note: Within this 30-day window, Explore Mesopotamia does not offer cash refunds for any reason beyond the control of Explore Mesopotamia. At 30 days, our company begins to incur expenses for the client, which, in many cases, is not refundable to us. It is also virtually impossible for us to book another tour on such short notice. Hence late cancellations result in significant loss to Explore Mesopotamia.
Travel credits for certain circumstances: In certain instances, beyond the control of either Explore Mesopotamia or the client, a full two-year credit may be issued at the sole discretion of Explore Mesopotamia. For example, in the case of the outbreak of a COVID-19 type pandemic, war, airport or border closures due to political or other reasons, natural disasters or what are commonly referred to as “Acts of God” or issues not in the control of the company or due to any fault of the client. This credit can be used on any tour within two years as long as the tour group is of similar size to the tour initially booked. The credit can also be used toward a smaller tour, but the client must pay the difference in cost. The larger the group, generally, the less expensive the tour as there are many shared expenses. Travel Credits are not transferrable. Travel credits are not given for cancellations that would normally be covered by Trip Cancellation Insurance such as normal health issues or other personal emergencies.
Cancelled Trips: Explore Mesopotamia reserves the right to cancel any trip due to inadequate enrollment or other cause that makes the trip unfeasible for us to operate, but will inform you at least 45 days before departure. In such a case, a full refund will be given. However, Explore Mesopotamia is not responsible for additional expenses incurred by members preparing for the trip (e.g. non-refundable advance purchase air tickets, visa fees if applicable, clothing, equipment, or medical costs). Do not purchase your air tickets before confirming your tour with Explore Mesopotamia.
Delays: The cost of delays is not included if any trip is delayed due to bad weather, road conditions, transportation delays, government intervention, sickness, or other contingency for which Explore Mesopotamia cannot make provisions.
Unused Services: No refunds will be given for unused hotel rooms, meals, activities, or other arrangements for any reason whatsoever. Land Cost is quoted as a package, and credits are not given for services not used.
Medical and health
There are no specific health issues in the areas we visit at this time. We advise tour participants to carry necessary medications in their carryon in case of lost luggage. Some medicines are unavailable in Kurdistan. It is vital that persons with medical problems make them known to us well before departure. The trip leader has the right to disqualify anyone at any time during the trip if he or she feels the trip member is physically or mentally incapable or if a trip member’s continued participation will jeopardize the individual involved or the group. Refunds are not given under such circumstances. Hospital facilities are often unavailable, and evacuation can be prolonged, difficult, and expensive. Explore Mesopotamia assumes no liability regarding provision of medical care.
Explore Mesopotamia assumes no liability for loss or damage to baggage in transit to and from an Explore Mesopotamia trip or while on an Explore Mesopotamia trip. We recommend purchasing the supplemental travel protection plan.
Explore Mesopotamia is not responsible for the closure of any site on the itinerary due to reasons beyond its control. We will endeavor to the best of our ability to substitute a similar site if such a situation arises.
Explore Mesopotamia may take photographs and video of its trips and by booking a tour with Explore Mesopotamia, participants grant Explore Mesopotamia permission to do so and for it to use same for promotional or commercial use without payment of any compensation to the participant. Notwithstanding, Explore Mesopotamia will seek to respect the wishes of any guest who does not want his/her photo or image taken, but no guarantee is given or warranted.
Please make sure your insurance covers the cost of the inland tour as well as costs of international travel. Failure to acquire insurance can result in a personal loss, as Explore Mesopotamia does not issue cash refunds within 30 days of departure for any reason. Some prefer to take the risk rather than purchase insurance, but it is at their own risk should they choose not to opt for insurance or if their insurance does not cover any particular circumstance. For your information here is a link to an informative article published by Conde Nast regarding Travel Insurance and issues that may arise. https://www.cntraveler.com/story/best-travel-insurance
Our company does not directly sell insurance or profit from the sale of insurance but below are companies we know that may be able to help. Many seasoned travelers have their preferences and companies they have dealt with in the past. The following list is not exhaustive. The following are listed only as a service for those who do not have their providers.
Assumption of Risk
Adventure travel involves hazardous activities, some in remote areas of the world, with a risk of illness, injury or death which may be caused by forces of nature, animals, insects or flora, the negligence of Explore Mesopotamia, or other persons and companies known or unknown, or of the willful or criminal conduct of third parties. Weather conditions may be severe, adverse or unpleasant. Medical services or facilities may not be readily available or accessible or consistent with standards in the United States or Europe during some or all of the time during on a trip and that when available may not be of the quality, which exists in the United States or Europe. To partake of the enjoyment and excitement of an adventure travel trip, participants must be willing to accept the risks and uncertainty involved as being an integral part of the adventure. Participants must accept and assume full responsibility for any and all risks of illness, injury or death and agree to hold harmless and release Explore Mesopotamia both from claims of third-party negligence and claims concerning negligence on the part of Explore Mesopotamia.
By booking a tour with Explore Mesopotamia, the guest/client implicitly and without reservation agrees to the following waiver of liability and all of the terms of booking including Explore Mesopotamia’s cancellation and booking policies.
Waiver of liability
Explore Mesopotamia does not own or operate hotels or other lodging facilities, airline, vessel, bus, van or other transportation companies, food service or entertainment providers, etc. utilized for any tour. All such persons and entities are independent contractors. As a result, Explore Mesopotamia is not liable for any negligent or willful act or failure to act of any such person or entity, or of any other third party.
Without limitation, Explore Mesopotamia is not responsible for any injury, loss, or damage to person or property, death, delay or inconvenience in connection with the provision of any goods or services occasioned by or resulting from, but not limited to, acts of God, acts of government, force majeure, acts of war or civil unrest, insurrection or revolt, strikes or other labor activities, criminal or terrorist activities of any kind, or the threat thereof, overbooking or downgrading of accommodations, structural or other defective conditions in hotels or other lodging facilities, mechanical or other failure of airplanes or other means of transportation or for any failure of any transportation mechanism to arrive or depart timely or safely, financial insolvency or cessation of services by suppliers, dangers associated with or bites from animals, pests or insects, marine life or vegetation of any sort, dangers incident to recreational activities such as horseback riding, kayaking, canoeing, whitewater rafting, hiking, bicycling, fishing, camping, 4×4 Jeep/ATV tours, hot air ballooning, para gliding, parachuting, mule riding, cross-country skiing, rock climbing, hiking, etc., sanitation problems, food poisoning, lack of access to or quality of medical care, difficulty in evacuation in case of a medical or other emergency, illness, epidemics, pandemics, or the threat thereof or for any other cause beyond the direct control of Explore Mesopotamia. In addition, the client (s) booking a tour with Explore Mesopotamia releases Explore Mesopotamia from its own negligence and assumes all risk thereof.
Explore Mesopotamia reserves the right to change hotels or other features of the trip’s itinerary if Explore Mesopotamia believes it will enhance the safety, comfort or enjoyment of the trip.
Venue for resolution of disputes
Explore Mesopotamia’s primary place of business operation is in Erbil, Kurdistan Region of Iraq (KRI). The relevant legal authority or courts in Erbil will, in accordance with the rules and regulations governing Tour Companies operating in the KRI, decide any disputes arising from any tour conducted by Explore Mesopotamia. This applies to all tours, whether conducted within or without the KRI.
(All information is kept confidential)